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                 CHANGE OF BUSINESS OPERATIONS
 
To Our Excelsior Appliance Customers,
With our customers and employees health and well-being our first priority, we have made some changes within Excelsior Appliance Sales and Service, Inc. to follow the recommendations of state and local governments and trusted health organizations.
As a provider of products and services that are necessary to maintain the safety, sanitation and essential operation of homes and residences, Excelsior Appliance Sales and Service, Inc. will remain OPEN for business.
For all of our customers, as well as our team members, we are following the latest public health guidance, making adjustments to minimize risk by:
          - All technicians are required to sanitize their hands before and after every job. They are also required (by request of the customer) to wear face masks, gloves and/or booties at each customer’s home/residence, which will be disposed of after leaving the job.  
          - Office staff is required to sanitize all keyboards, phones, surfaces, door handles, etc. after contact with each customer. Employees that show any signs or symptoms of illness will immediately be sent home and required to quarantine for 14 days before returning to work.   
           - We will NOT provide service to any customer that has traveled outside of the country or been sick in the last 2 weeks until the required 14 day quarantine has been completed. If we come to a home or residence who shows any signs or symptoms of illness, we will have our technicians immediately leave.
            - In order to practice social distancing we are requiring our customers to stay at a minimum distance of 6 feet away from our staff. In this regard, we also prefer credit card payments collected via phone when the service call is scheduled.  
 
If you have any questions and/or concerns please don’t hesitate to call us at 952-474-7200.
 
Thank you for continuing to trust us with your business. Please take care.
 
Sincerely,
Excelsior Appliance Staff